Frequently Asked Questions
Absolutely! Our expertise lies in crafting bespoke creations that align perfectly with your individual taste and requirements. If you’ve got a distinct design in your thoughts or if you’re seeking guidance to develop an ideal piece, our dedicated team is at your service to bring your ideas to life. Simply reach out to us at dreamstonegems@gmail.com, or conveniently fill out the custom design form available. It’s important to remember that custom orders are uniquely made for you, and hence, are non-refundable, except in instances where the item arrives with a defect. Rest assured, in such a scenario, we are committed to remaking it for you.
What is the processing or making time for orders?
Our standard processing time for orders is typically 7-8 working days before shipping. However, please note that this timeframe can vary depending on the specific product you have ordered. We understand the importance of transparency, so we’ve made sure to include the expected shipping dates on each product page for your convenience. This way, you can have a clear idea of when to expect your order. If you have any further questions or need more information about a specific product’s processing time, please don’t hesitate to reach out to us. We’re here to help!
Yes, we offer a 30-day return policy for all our listed items and pre-made designs, counting from the date of delivery. However, please note that we do not accept returns on custom or personalized orders, as these are specially crafted to your individual specifications.
How can I find my ring size at home?
To determine your ring size at home, Dreamstonegems follows the international standard ring sizing system. You don’t need to order a specific ring size format; simply place your order using your known ring size. If you are unsure about your ring size, we have provided helpful guidance on our ‘Find Your Ring Size‘ page. This resource will assist you in accurately measuring your ring size at home, ensuring a perfect fit for your purchase.
Do you offer engraving services?
Absolutely! We offer engraving services at no additional cost. You can add your engraving details at the time of placing your order. Alternatively, if you wish to add engraving after your order is placed, please email us with the details before your order is shipped. This ensures we can personalize your item just the way you want it.
How can I connect with Dreamstonegems?
You can easily connect with Dreamstonegems through several channels. Follow us on Instagram at @dreamstonegems for our latest updates and inspirations. If you prefer a more direct approach, feel free to email us at dreamstonegems@gmail.com. Alternatively, for immediate assistance or inquiries, you can call us at +91 63528 12997. We’re always here to assist you!
Yes, we provide a 1-year warranty on all our products along with lifetime services. However, it’s important to note that our warranty does not cover wear and tear, loss of gemstones, theft, or loss of the product itself. Additionally, any damage or loss resulting from not obtaining necessary repairs to maintain the jewelry’s integrity is also excluded.
Common issues not covered as manufacturing defects include:
• Discoloration of metals due to exposure to chemicals, makeup, pools, hot tubs, or bathing.
• Normal wear of precious metals and prongs, which may require periodic restoration.
• Damage to prongs from everyday use, leading to gemstone loss.
• Loss of gemstones due to wear or accidental damage.
Our warranty focuses on manufacturing defects, ensuring your piece is free from such issues upon purchase. For everyday wear or accidental damage, regular maintenance and care are recommended.
To ensure your jewelry stays in pristine condition, follow these care instructions:
• Daily Activities: Remove your jewelry during physical activities, such as working out, and when you’re showering or bathing. Also, take it off when applying lotions, using hairspray, or handling chemicals like acetone.
• Cleaning: Use a soft brush to gently clean the stones. Scrub them with warm, mild soapy water to eliminate any dirt build-up. Be sure to rinse the stones thoroughly in warm water to avoid soap scum accumulation. Afterwards, pat the jewelry dry with a soft, clean cloth. Avoid using tissues for washing or drying, as they can be too abrasive.
For more comprehensive guidance on maintaining the beauty and longevity of your jewelry, please visit our ‘Clean and Care‘ page. This resource provides detailed information and tips to help you care for your jewelry properly.
Certainly! We offer a variety of men’s jewelry, including engagement rings, wedding bands, and other fine jewelry pieces. Moreover, we specialize in custom works. If you have a specific design in mind or want a piece that’s uniquely tailored to your personal style or requirements, we’re here to bring that vision to life. Our expertise in custom jewelry means we can create something that perfectly suits your tastes and preferences, ensuring you get a piece that’s as individual as you are.
Does your company provide wholesale options for business-to-business customers?
Absolutely! We offer wholesale options tailored for business-to-business customers. Whether you’re looking to start a small business or need to purchase jewelry in bulk, we’re here to support your needs. For more details or to discuss your specific requirements, please feel free to contact us directly. You can reach us via email, or for a quicker response, feel free to WhatsApp us at +91 63528-12997. We’re committed to providing quality service and products to help your business succeed.
Do you offer worldwide shipping?
Yes, we offer shipping across a broad range of destinations, covering 74 countries globally. This includes major countries such as the USA, Canada, UK, India, Australia, New Zealand, Hong Kong, Japan, Singapore, Malaysia, along with extensive coverage in Europe, Africa, the Middle East, and South America.
Our goal is to make our products accessible to a wide audience, so no matter where you are, you can experience the quality and elegance of our jewelry.
How will my order be delivered?
Your order will be delivered with the utmost care and security. We work with one of the finest shipping partners known for their exceptional track record of nearly 100% secured deliveries. Depending on your location and shipping preferences, we use reputable courier services such as USPS, DHL, UPS, or FedEx to ensure your order reaches you safely and in a timely manner. Your satisfaction and the safe delivery of your purchase are our top priorities.
Will I need to pay any customs duty?
The requirement to pay customs duty varies depending on the destination country. For shipments to the USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, the Middle East, and South America, there will be no customs duty charged. However, for Canada and countries in Europe, customs duty may be applicable. In such cases, the customs duty will not exceed 30 USD. Our shipping partner will contact you directly if there is any customs duty to be paid.
We offer two shipping options:
Standard Shipping: This option uses registered post and typically takes 15-17 days for delivery once the order is ready to be shipped.
Express Shipping: For faster delivery, we use services like UPS, DHL, or FedEx. This option ensures delivery within 5-7 days after the order has been shipped out. Express Shipping costs an additional USD 35. You can select this option at the time of checkout.
Does paying for express or expedited shipping reduce the production time?
No, opting for express or expedited shipping does not affect the production time of your order. The production time remains the same regardless of the shipping method chosen. The difference lies in the delivery speed post-production. While standard shipping typically takes 15-17 days for delivery, express shipping significantly reduces the shipping time to just 5-7 days.
Do you provide a rush order service?
Yes, we offer a rush order and delivery option for those who need their order quickly. This service comes with an additional fee of USD 75. With this option, your order will be given priority in production and will be shipped using express delivery to ensure it arrives within the committed timeframe. Please remember to send us a message after placing your order to request the rush service.
Do you accept returns, exchanges, and cancellations?
Yes, we have policies in place for returns, exchanges, and cancellations:
• Returns: We offer a 30-day return policy. Customers need to request a return within 21 days after delivery and must send the item back within 30 days from the date of delivery.
• Exchanges: Exchanges are allowed within 30 days of delivery but are only applicable to pre-made jewelry or listed items. Custom orders are not eligible for returns or exchanges.
• Cancellations: If you change your mind about an order, please message us within 48 hours of placing the order. For cancellations requested after 48 hours, a cancellation fee of 15% of the total order amount will be charged.
Can I return a custom or personalized order?
No, custom and personalized orders are not eligible for return or exchange. These items are specially made to your specifications and are unique to your request, which makes them non-returnable and non-exchangeable. We encourage you to review your order carefully before finalizing it to ensure it meets your exact needs.
Do I need to pay for shipping back?
Yes, customers are responsible for covering the return shipping costs. When returning an item, please ensure that it is shipped with all the original documents and packaging as received. This helps in maintaining the integrity of the product during transit and is essential for processing your return.